Compliance & Resolution

Submit a Complaint or Feedback

Your experience matters to us. Every submission is carefully reviewed by our Compliance & Resolution Department. We appreciate the opportunity to evaluate your concerns, investigate the details of your experience, and work toward a fair and appropriate resolution while continuously improving our services through customer feedback.

3–5 Business Day Review

Please allow 3–5 business days for our team to conduct a full review. A compliance specialist will contact you directly via email with findings and any possible resolutions and next steps.

Strictly Confidential

All submissions are handled exclusively by the internal Compliance & Resolution team and will not be shared outside this department.

What happens next

Once submitted, your complaint is assigned a unique case reference number and routed directly to the Compliance & Resolution Department for review.

Compliance & Resolution Department

Complaint Submission

Tell us what happened

Fields marked * are required. Your submission is confidential.

Your Move Details

Job Number*

Full Name*

Phone Number*

Email Address*

Access Code (optional — provided by Coastal Moving Services)

Nature of Complaint

Complaint Type*

Complaint Details

Describe Your Complaint*Include dates, names, and specific details about what occurred.

Desired Resolution*What outcome would help resolve this matter for you?

This is feedback only — I am not seeking a resolutionCheck this if you want to share your experience without requesting a specific outcome.

Supporting Documents

Drag files here or browse

JPG, PNG, PDF, DOC — max 10MB per file

Your submission is confidential and handled exclusively by the Compliance & Resolution Department.